Recognize returning guests, track lobby occupancy, monitor restricted floors
NeueTrace V3 brings face recognition and real-time alerts to hotels, resorts, and conference venues — with a Windows Operations Room desktop app for the front-desk security team.
How NeueCode solves hospitality challenges
Two-tier face recognition
Known person identification + automatic visitor tracking with deep-learning embeddings.
Known person database
Face image enrollment with group classification: Employee, VIP, Blacklist, Visitor.
People counting (line crossing)
Virtual line crossing with directional entry/exit and rolling gender-based counts.
Real-time alerts
Instant notifications for face detections, activity alerts, and device status.
Security Operations Room (Windows)
Desktop SOC app with HUD interface, multi-camera grid, live face dashboard, threat events.
Real scenarios. Real outcomes.
Returning guest recognition
Enroll loyalty members and VIPs in the Known Person database. The Windows Operations Room shows arrival events live so front desk can prepare a warm welcome.
Lobby & restaurant occupancy
Directional people counting tracks how many guests are in each public space at any moment, with hourly trends.
Restricted floor & area enforcement
Real-time alerts when an unrecognized person enters staff-only or executive floors.
Activity alerts in public areas
Fire, smoke, and aggressive behavior detection in lobbies, parking, and corridors with timestamped evidence.
Tangible benefits for your operation
NeueTrace V3 brings face recognition and real-time alerts to hotels, resorts, and conference venues — with a Windows Operations Room desktop app for the front-desk security team.
Talk to a specialist- Front desk gets real-time alerts when enrolled VIPs enter the lobby
- See live occupancy of every public area — no manual counting
- Unified dashboard for housekeeping and front-desk security teams
- On-premises processing — guest face data stays on the property network (cloud reporting optional, can be disabled for air-gapped sites)
Common Hospitality questions
Where is guest face data stored?
Exclusively on the NeueTrace device on your property. Cloud event reporting is optional and can be disabled for air-gapped sites; biometric data is not uploaded to any third party. You set retention policies.
Can the front desk be notified when a VIP arrives?
Yes. Real-time alerts fire when an enrolled person matches at any camera. The alert can route to the Windows Operations Room or via the dashboard alert feed.
Ready to transform your hospitality operation?
Book a free consultation. We'll design a deployment tailored to your facility.