Privacy Policy

This Privacy Policy explains how NeueCode LLC, an Oregon, USA company, collects, uses, stores, shares, and protects information when you use neuecode.com and all products and services offered by NeueCode (the "Service"). By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

NeueCode provides enterprise AI solutions including video surveillance and face recognition, AI-powered law enforcement surveillance, AI social media management, and related enterprise software and consulting services.

2. Scope

This Privacy Policy applies to information we collect from website visitors; registered users; team members and workspace users; enterprise customers; users who connect third-party accounts or AI-provider accounts; and people who contact us for support, sales, or other communications. This Privacy Policy does not apply to third-party services, websites, or platforms that we do not control.

3. Information We Collect

a. Account and profile information

Name, email address, phone number, password or authentication credentials, account type, role, workspace information, language preference, timezone, and settings.

b. Connected platform information

When you connect an account such as a camera system, social media account, or another supported platform, we may collect platform user ID; account handle or username; profile metadata; access tokens, refresh tokens, granted scopes, and connection status; and integration permissions and enabled actions.

c. Content and workflow information

Prompts you submit; generated outputs and analytics; scheduled actions and publishing history; workflow settings; uploaded media or files; and configuration data for AI-powered surveillance, detection, and recognition systems.

d. Usage, device, and log information

IP address; browser type and version; device and operating system information; session activity; feature usage; page visits and clicks; performance metrics, diagnostics, and error logs; and approximate geolocation derived from IP address.

e. Billing and commercial information

Subscription plan and status; billing contact information; invoices, transaction records, and payment-related metadata. Payment card data may be collected and processed by third-party payment providers rather than stored directly by us.

f. Support and communications

Information you provide through support tickets; email or chat communications; sales inquiries; demo requests; feedback forms; bug reports; and surveys.

4. How We Collect Information

We collect information directly from you when you sign up, connect accounts, submit forms, upload materials, or contact us; automatically through cookies, logs, analytics tools, and similar technologies; from third-party platforms and providers you authorize us to access; and from workspace owners or administrators who invite or manage users.

5. How We Use Information

We use information to provide, operate, maintain, and improve the Service; authenticate users and secure accounts; connect integrations and third-party services; process AI-powered analytics, detection, and recognition at your direction; process subscriptions, billing, and account administration; communicate with you about updates, service notices, security alerts, and support matters; monitor performance, detect abuse, reduce spam, and enforce our terms; and comply with legal obligations and protect our rights.

6. Legal Bases for Processing

Where applicable law requires a legal basis, we process personal data based on your consent; performance of a contract with you; our legitimate interests in operating, securing, and improving the Service; or compliance with legal obligations. Where we rely on consent, you may withdraw that consent at any time.

7. Cookies and Analytics

We may use cookies and similar technologies to keep you signed in; remember preferences and settings; analyze usage and performance; improve reliability and user experience; and help detect misuse, fraud, and security incidents. You may control some cookies through your browser settings, although disabling certain cookies may affect functionality.

8. How We Share Information

We may share information with hosting, cloud, infrastructure, analytics, and security providers; customer support, email, and communications vendors; payment processors; third-party platforms and providers that you choose to connect; workspace owners, administrators, or enterprise managers; professional advisors; regulators, courts, law enforcement, or other parties where required by law; and a buyer or successor in connection with a merger, acquisition, or sale of assets. We do not sell personal information.

NEUECODE LLC does not share mobile numbers, text messaging originator opt-in data, or consent with any third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

9. SMS Messaging Privacy

If you provide your mobile phone number and consent to receive text messages from NeueCode, we may send you SMS messages related to your account, service updates, notifications, customer support, and other conversational or transactional messages related to NeueCode services.

NEUECODE LLC does not share mobile numbers, text messaging originator opt-in data, or consent with any third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

We collect and use your mobile number only for the purposes you consented to. This exclusion applies even if other sections of this Privacy Policy describe general data sharing.

• You may opt out of SMS messages at any time by replying STOP to any message.
• For help, reply HELP or contact us at support@neuecode.com.
• Message frequency may vary.
• Message and data rates may apply.

10. Data Retention

We keep information for as long as reasonably necessary to provide the Service; maintain account history and business records; troubleshoot and secure the platform; resolve disputes; and comply with legal obligations. If you request deletion or close your account, we will delete or de-identify relevant information within a reasonable period, unless retention is required for legal, security, or compliance purposes.

11. Security

We use reasonable technical and organizational safeguards designed to protect information, including access controls, encryption where appropriate, monitoring, and security review practices. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

12. International Transfers

Your information may be processed in the United States and in other countries where our service providers operate. Those countries may have data protection laws that differ from the laws of your country. Where required, we use appropriate safeguards for cross-border data transfers.

13. Your Privacy Rights

Depending on your location, you may have rights to request access to your personal data; request correction of inaccurate data; request deletion of certain data; object to certain processing; request restriction of processing; request portability of certain data; withdraw consent where processing depends on consent; and complain to a supervisory or regulatory authority. To exercise applicable rights, contact us at privacy@neuecode.com.

14. California Privacy Notice

If you are a California resident, you may have rights under applicable California privacy laws, including the right to know, access, correct, or delete certain personal information, subject to legal exceptions. We will not discriminate against you for exercising applicable privacy rights.

15. Children

The Service is not directed to children under 13, or under a higher minimum age where required by applicable law. We do not knowingly collect personal data from children in violation of applicable law.

16. Third-Party Services

The Service may contain links to, or integrations with, third-party services. Their practices are governed by their own terms and privacy policies, not this Privacy Policy.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date. Material changes may also be communicated through the website, the application, or email where appropriate.

18. Contact Us

For privacy questions, requests, or notices, contact: